Frequently Asked Questions
Find answers to common questions about our products, company, payment process, shipping and more
AUS LABS is an Australian-owned business. The current owners acquired the AUS LABS brand in 2020 and subsequently introduced new governance, advertising-review, production-compliance and regulatory processes. The business now operates independently under its current ownership and compliance framework, adhering to local regulatory laws.
The current AUS LABS business has no ownership, management or commercial relationship with the brand’s previous owners or the former entity Natural Franchises Pty Ltd.
We are also not affiliated with, connected to or responsible for the independently operated website auslabs.com.au or any business associated with Mount Barker Springs, South Australia. Our official website is auslabs.co.
For further information about the current ownership of AUS LABS, our brand history and the distinction between these separate entities, please read our AUS LABS Ownership & Brand History.
All AUS LABS research products are dispatched from within Australia using Express Post or Regular Parcel Post. Tracking details are generally provided within 24 business hours of payment confirmation.
Estimated delivery is 1–3 business days for Express Post or 2–5 business days for Regular Parcel Post after dispatch, depending on the destination and carrier conditions.
As orders are fulfilled domestically, Australian deliveries do not require international customs clearance. If you do not receive your product for a valid reason we will re-ship for free.
AUS LABS research products are manufactured in a specialised European production facility located in Germany. The facility applies controlled production and quality-assurance processes designed to support product consistency, staff safety and finished-product quality. Our European manufacturing partnership enables us to supply the Australian market with a focused range of compounds intended exclusively for laboratory and analytical research.
These products are not therapeutic goods, medicines or dietary supplements. No statement on this page has been evaluated or approved by the Therapeutic Goods Administration (TGA), and no claim is made that any product is for therapeutic use. Unless expressly stated otherwise, all products are supplied strictly for research purposes and are not intended for therapeutic or veterinary consumption.
Purchasers are responsible for determining whether a product may be lawfully purchased, possessed and used for its intended research application in their jurisdiction. They must also ensure compliance with all applicable laws, regulations, institutional requirements and safety procedures before ordering or using any product.
Each bottle contains 30 mL of research solution.
For laboratory planning purposes, a protocol using a 1 mL liquid per day would provide approximately 30 doses, equivalent to 30 days of testing.
We suggest a 60 day research study to ensure the outcome is achieved. This will require 2 bottles of the compound to be studied.
Longer, more complex research protocols may require additional bottles depending on the study design, testing frequency and quantities used. This information relates solely to laboratory allocation and is not dosage or administration advice.
